Technical difficulties?

Looking for troubleshooting? Your camera or microphone is not working? Scroll down and find the help here!

What to do first?

Deal Room is a web-based platform, which means that your browser settings might be source of your technical troubles.


Before going to more detailed, let’s check first following:

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  • Google Chrome, MacOs Safari or Microsoft Edge are recommended.

  • You haven’t accidentally blocked Deal Room from your browser settings.

  • Other apps like FaceTime, Teams or Zoom might be blocking your camera and mic.

  • Check that your browser is updated.

Which browser are you using?

Are you using MacOs? Check also these settings!

Are you a speaker?

Download our Speaker Manual and learn more about Deal Room webinar and workshop functionalities!

Google Crome

The easiest way to check your settings on Google Chrome is to paste following links to your search bar:

 

Camera: 

chrome://settings/content/camera

 

Microphone: 

chrome://settings/content/microphone

 

Please make sure that you see Deal Room Conference on your list of Allowed pages.

 

Safari

To check your issues with on MacOs Safari, you need to go to your browser settings.

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First, Open the browser settings by clicking “Safari” in the computers menu bar in upper left-hand side  Safari > Preferences

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Second, Select the Websites tab > Camera / Microphone > Allow

 

Firefox

MacOS

If guides or instructions on this page didn’t help,

please check that you don’t have firewall limits or VPN in use.

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You can also find us on Live Support or contact us support@dealroomevents.com.